Hours of Operation
NEW HOURS
The American Citizen Services Unit at the U.S. Embassy has moved its walk-in hours to Sunday through Thursday, 9:30 am to 12:30 pm.
The American Citizen Services section is open Sunday through Thursday from 9:30 am to 12:30 pm. We are closed on all Jordanian and American holidays, as well as the last working day of every month.
Services are available on a walk-in basis or by scheduled appointment. To schedule an appointment for passport services or to report the birth of an American Citizen (CRBA), click here: ACS Appointments.
Customers with an appointment should expect to wait between 30-60 minutes to complete their service. Walk-in customers may experience longer wait times and will be served in the order of their arrival.
You may also reach us by telephone between 2:00 pm and 3:30 pm Sunday through Thursday by dialing (06) 590-6950.
If you require routine American Citizen Services but are unable to come to the Embassy during our afternoon hours, please send an e-mail to Amman-ACS@state.gov.